How can we help you?
Our team is here to answer your questions and support you in using Ignis. Feel free to contact us with any question, technical issue, or suggestion.
Contact us by Email
For any question or assistance, you can write to us at:
contact@ignismission.com
We strive to respond to all messages within 48 business hours.
Frequently Asked Questions
Login or account issues
If you are having trouble signing in, make sure you are using the correct email address and password. You can reset your password from the login page. If the problem persists, contact us at contact@ignismission.com with your email address.
Technical issues
If you encounter bugs, errors or display problems, please report them to us detailing the issue, your device and your browser. This will help us resolve the problem quickly.
Content access
All training modules are free and accessible after registration. If you can't access content, verify that you're logged into your account. If the problem persists, contact us.
Questions about donations
For any questions about donations (modifying or cancelling a recurring donation), contact us at contact@ignismission.com with your account email.
Report a Technical Issue
To help us quickly resolve a technical issue, please include in your message:
- Your device type (iPhone, Android, computer...)
- Your browser and its version
- Steps to reproduce the issue
- Screenshots if possible
Your Suggestions
Your feedback matters! We are always listening to your suggestions to improve Ignis. Feel free to share your ideas, feature requests, or comments with us.
Complete Contact Information
Email: contact@ignismission.com
Postal mail:
ALTUS, 10 cours Maréchal Juin, 33000 Bordeaux, France